On 15th October 2020 Ofcom announced that it is launching an investigation into how BT is implementing the Universal Service Obligation Broadband scheme. This follows numerous complaints about the high quotations being given to rural residents for connection to new fibre broadband networks being built through the scheme. Brentor residents have received outrageous quotes for such connection, although some, in the West Blackdown area, are now to get free connection having complained about their original quotes of over £40,000 per property.
Residents who have received high quotations for connections should get in touch with Ofcom to give evidence to their investigation. They don’t resolve individual complaints but the more people who complain the better! You can telephone Ofcom on 0300 123 3333 or 020 7981 3040.
The case reference number is CW/01256/10/20 and the case leader is Sophie Mackie. Her email address is email@example.com