Broadband provision for Brentor

The information on this page has previously appeared on the home page of this website and is reproduced here for the sake of completeness and continuity.  Go to the home page by clicking on the header of this page.
At the last Parish Council meeting on 17 July 2017 , which included a discussion about local broadband provision, we were told by Simon Palmer, the Airband representative at the meeting, that installation of the Airband transmitter on the Christchurch tower was imminent – “within a week or so”.  It actually took six weeks for the installation to be started and finally Brentor residents in line of sight of the tower will have access to Airband broadband – but there are plenty of properties who won’t be able to see any of the transmitters in this area.
The Parish Council has been asked by Airband to arrange a special Broadband discussion meeting, unfortunately at very short notice, to be attended by representatives from Airband and Connecting Devon and Somerset.  It will be held  on 18th September 2017 at 7.30pm in the Village Hall.   An Openreach representative has also been invited but at the time of writing there is no confirmation that they will attend.  Why not come along to find out more about Airband (if you are in a place that can see one of their transmitters) or hopefully discuss viable alternatives (if you aren’t!).
Time was time limited at the July Parish Council meeting and therefore a full examination of all our local broadband issues was impossible – so hopefully the meeting on the 18th September will go into more detail. 
In July Matt Barrow from Connecting Devon and Somerset outlined progress in providing wireless broadband to Brentor via Airband, and we learned that a total of six transmitters will now provide a service to the Parish.  Of course some of these only serve a very small number of properties. When the Christchurch transmitter is finally installed, which he said should be very soon, a lot more houses would be able to choose this option.  It was conceded that there will still be many properties that will not be able to receive any Airband service, including some that are currently being told that a service is available!
The July Parish Council audience was able to ask a few questions, but there are many yet to be answered.  In particular it was disappointing to hear that there are no large Internet Service Providers willing to use the ‘open network’ provided by Airband, so there is no competition for pricing.  This is comparable to just BT offering telephone lines and broadband – which is what the Government has been trying to eliminate for years!  It was noticeable that there is a great deal of support in our village to have a fibre connection to the Mary Tavy digital exchange, to provide a reliable fast broadband service with plenty of competition from a range of internet service providers (ISPs).  
County Councillor Phillip Sanders sadly had very little to add to the July discussion, although his election canvassing leaflet says that Devon County Council will ‘extend the roll out of quality broadband for rural Devon’.
After the July  meeting the audience congregated outside the hall where they were able to question Matt Barrow and Simon Palmer,the Airband representative.  There was considerable complaint about the sales technique of Airband relating to the need to sign up and provide bank details before Airband will do an on-site survey to determine whether their service is actually available.  At least one villager has gone through this process, only to find that in the end there is no service available despite targeted email advertising to the contrary.
At the July Parish Council meeting the Parish Council agreed to arrange another meeting dedicated to  discussing broadband provision, and to invite not only representatives from Airband, Connecting Devon and Somerset, and the County Council but also a representative from BT.  It would be useful if Openreach could also be represented, since they could provide the fibre services!

Back in November 2015 we were told at a public meeting in Mary Tavy that Brentor would have a wireless broadband service by mid-2016.  Recent information from Connecting Devon and Somerset is that the transmitter planned for the Christchurch tower in the middle of the village will be installed by the end of June 2017 – a year late and it’s still not here in mid-July!  The application to the Diocese to install AirBand from Christ Church has been accepted, the church is now waiting for the formal license (essentially, planning authorisation).  As soon as that arrives (which should have been by the end of June), the church will be asking AirBand to start work as soon as possible.  
Even when this transmitter is installed there will still be a large number of premises in Brentor that will probably not receive any service, due to hills or trees in their line of sight.  It also appears that even properties currently described by Airband as being able to receive a service cannot in reality get a signal due to trees etc in the line of sight and will still be unlikely to be able to get one when the Christchurch transmitter is operational.  

Some residents currently receiving a service from Airband report that, in adverse weather conditions, their signal is erratic.

At the November 2015 meeting we were told that the Airband network would be an ‘open’ service that can be used by any internet service supplier. In reality only small ISPs are willing to supply a service through the Airband system.  It now seems very unlikely that the larger ISPs, such as BT and Virgin, will supply their service via the Airband network as described at the meeting, so there will be very little price competition.

Many local villages and hamlets with overhead telephone cables are having these upgraded to fibre, but the link to Brentor is underground.  An email message from Openreach to the editor dated 16th January 2017 suggests that Brentor residents should consider part funding the cost of a fibre link to Mary Tavy themselves – although using the £20 per metre cost that Openreach quote this would cost £40,000 – £50,000 in total…….

There are plans to provide Fibre to the Customers at a distance from the Exchange (in Mary Tavy) however they are in early stages of Planning. I would request you to keep an eye on our website:,  for latest updates.

I understand that you are looking for the options to get Fibre, I can suggest you to get together with neighbours or a local community group and raising the money to help build the network yourself. We offer a community fibre partnership scheme where we work with local communities to jointly fund fibre cabinets. We can’t always guarantee this will be feasible, but we’d be willing to look at it if you are interested. To find out more, visit our website

It should be noted that some other very small local hamlets such as Hornden and Cudlipptown are now connected by Openreach to the superfast fibre network at no extra cost to their residents, despite being in the designated Airband area!  Unlike Brentor, their fibre cables are being routed on existing poles.  The Government’s policy is that it is supporting investment to provide superfast broadband coverage to 95% by December 2017 – so it looks as if much Brentor will fall into the unlucky 5%.

Since mid-January several properties in the Burn Lane area have been connected to the Airband system, receiving signals from the Henscott Farm transmitter – and they are experiencing good broadband speeds. Sadly other properties at The Court and in Burn Lane cannot see this transmitter due to the height of the moor and there are no plans to provide an alternative service to them – the proposed Christchurch tower transmitter is also out of sight.  It should be noted that some other very small local hamlets such as Hornden and Cudlipptown are currently being connected by Openreach to the superfast fibre network at no cost to their residents, despite being in the designated Airband area!  Unlike Brentor, their fibre cables are being routed on existing on telegraph poles, rather than underground.  Of course the Government’s policy is that it is supporting investment to provide superfast broadband coverage to 90% of the UK by early 2016 and 95% by December 2017 – so it looks as if much Brentor will fall into the unlucky 5%.

Openreach is the company that provides a nework of copper and fibre cables for BT and other Internet Service Providers.  In late November 2016 the Openreach website advised the residents of Burn Lane, from The Old School to the old railway bridge, that they could now order Fibre Broadband.  This followed the Mary Tavy exchange’s superfast fibre broadband connection going operational. What a great Christmas present, since most of West Blackdown is not even going to be able to receive the long-delayed Airband service………openreach

This could have heralded a superfast, and possible cheaper, alternative to Airband for Brentor if the fibre cable had gone into the village centre.  It would also not be at the mercy of trees, hills and the weather. However, the Editor contacted Openreach to see how this was being achieved, expecting to hear that a fibre cable was, after all, being laid across the moor from Mary Tavy to Brentor.  Their reply was……

”  I’m really sorry, but having investigated our network data, we’re not able to supply you with a Superfast fibre. I understand this is disappointing news.  We have received a response from our concerned team and confirmed that your property doesn’t lie within the limit which is 1.8 km. Also, the speed is slow due to distance. Unfortunately the distance between your customer’s home and the cabinet is too far (2.857km) to get Superfast speeds.

Distances are measured by the route our network takes to reach you which could be longer than the actual distance between the cabinet and your home or business.  Thank you again for taking time to write to us and although I Understand this isn’t the answer you are looking for, I hope that this position will change in the future. “

What a shambles!  It is understood that a fibre cable could be laid to Brentor, but at a cost of about £20 per metre for a new conduit.  Apparently the existing copper cable was not laid in a suitable conduit.  If Openreach doesn’t do something soon they will find that they are having to maintain their expensive copper cable across the moor for a very few users after Airband takes their customers – it might well make commercial sense to lay a fibre cable ASAP!  Openreach invites you to register interest in a fibre connection on their website – it might well be useful to do this wherever you live in Brentor.
Click here to go to the appropriate Openreach website page.

The transmitter at Bearwood Farm has been installed!  But it doesn’t have transmitters pointing to nearby residents.  Oh well.

Airband are in communication wiith Christchurch PCC regarding a transmitter on the church tower and the PCC has details of what is proposed.

Torbay Telecom, the other internet service provider currently using the Airband transmitters on Dartmoor, has emailed the Editor to say that his company does provide a service in this area, and at a lower price.  No other ISPs have apparently joined the party.

On 19th September those residents who registered interest with Airband on their website received an email that statesGreat news – Airband is now live in your area! Click on the button below to enter your postcode, view our packages and order your broadband connection‘.
On contacting Connecting Devon and Somerset for some more information the Editor was told that the following Brentor postcode areas are live:

PL19 0LN  –  PL19 0LR – PL19 0LU – PL19 0LW  –  PL19 0LX  –  PL19 0LZ  –  PL19 0NB  –  PL19 0ND  –  PL19 0NE  –  PL19 0NF  –  PL19 0NW

Of course some of these postcodes cover a large area and not all properties within them are listed as actually being able to receive the service (when you use the postcode checker from the Airband email). This is because wireless broadband needs a good direct line of sight to operate –  trees, buildings and hills prevent it from working.  If your property is not listed you are told ‘please don’t panic’.  However, if you do wish to find out if your unlisted property can actually receive a wireless broadband service, Airband asks you to sign up for one of their broadband packages (at a minimum total cost of about £740 for two years) in order for a ‘desktop search’ to be done.
Henscott Farm transmitter on 29 September 2016, with dangling wires on the bracket where the backhaul transmitter is presumably to be installed

The two transmitters that Connecting Devon and Somerset told the Editor are now live and serving Brentor are at Henscott Farm (near the A386 north of Brentor) and at Bearwood Farm in Brentor.  However, currently there is no transmitter at all at Bearwood Farm and the Henscott Farm transmitter appears to be missing its ‘backhaul radio antenna’ that receives the main data signal, so may not yet be functional.  It will be a month or so before the proposed transmitter on the Christchurch tower is due to be working, and Connecting Devon and Somerset inform the Editor that the proposed Wortha Farm tranmitter may not be built at all.

Although the wireless broadband network installed on Dartmoor by Airband is publicly funded and is an ‘Open Access Network’ that can be used by any Internet Service Provider (ISP), at present only Airband is offering to provide broadband as an ISP (although Torbay Telecom is also a provider in the Torbay area).  Therefore there is no competition for superfast wireless broadband in Brentor and consequently no pricing competition.  This may well be a concern for potential customers.
The Parish Council has received a newsletter from Connecting Devon and Somerset.  The information it contains directly relating to Brentor is as follows:

National Parks
The new tender builds on the phase two National Parks programme already underway in our most difficult to reach areas of Dartmoor and Exmoor. CDS will have by the end of 2016 delivered superfast speeds to around 5,800 premises across the moors, boosting the rural economy.
Airband Community Ltd, the wireless broadband contractor for Dartmoor and Exmoor National Parks, have concluded their network testing on Dartmoor and have begun to roll out the service to selected communities on an incremental basis. The build on Dartmoor is expected to be complete by the early autumn. Meanwhile on Exmoor the network is being installed and we hope to be able to announce the first connections there in the early autumn.
Voucher Scheme
The CDS Broadband Voucher Scheme, which provides anyone with a broadband speed of less than 2 Mbps with a voucher for £500 towards the cost of a new broadband connection, has received in excess of 2,000 applications. Of these over 1,500 have been approved and the first installations have already been completed. 13 suppliers have joined the scheme with more in the pipeline.
Further details can be found on the CDS website at:

You can see the entire newsletter sent to the Parish Council by clicking here.


Following a telephone conversation with Matt Barrow at Connecting Devon and Somerset on 11th August the Editor can pass on the following information:-

  • Delays in rolling out the Airband Fixed Wireless system have been due to contractual negotiations with BT and Airband concerning areas where the fixed fibre and Airband systems coverage overlap.  This is now virtually resolved.
  • Already the system is live to premises in South Brent and Ivybridge.  These areas are being used to iron out potential technical problems.
  • Dartmoor coverage is being divided into nine sectors, and by 12 August four of these will be live and providing a service.
  • Brentor will be served by just three transmitters, at Bearwood Farm, on Christchurch church tower and at Wortha Farm.
  • Brentor will go live in two stages.  The Bearwood Farm transmitter will go live on 29th August, serving the western side of North Brentor and some higher areas that can see this transmitter, such as Station View .
  • The Christchurch and Wortha Farm transmitters will go live on 14th November and will serve the centre of North Brentor and the village of South Brentor.
  • Some higher parts of West Blackdown will also receive the service, but much of this area in the valley near the Old Station will receive no service at all and may need to find a way of receiving it through the Voucher Scheme, which pays £500 per household to improve broadband where it is below 5mb per second.  Potentially by aggregating this money from 8-10 premises an Airband relay station could be built to serve this area, fed from Wortha Farm or another transmitter.  This will require the cooperation of all the residents there to achieve a service.  Similar arrangements may be needed for other parts of Brentor outside the range of the Airband service.
  • As areas go live on the Airband system Brentor residents who have expressed an intererest in using the service will receive an e-mail confirming that they can apply for the service through their choice of Internet Service Provider (ISP, such as Virgin, Talk-Talk etc).


On 22 April an email from Airband was sent to all those who have registered interest in their wireless broadband.  It says that a detailed map of the availability of the system on Dartmoor will be available within 2 weeks on the Connecting Devon and Somerset website.  Presumably this will provide us with details of exactly which properties in Brentor will be able to receive the service.

The majority of Dartmoor planning applications for transmitter poles have been submitted and to date 12 applications have been approved and not one refused.  Deployment of the Dartmoor Airband network is fully underway, with much of the infrastructure mounted on existing buildings or masts now in place. The better weather and improved ground conditions are also allowing installations on new sites to come forward, with 17 sites either complete or in the process of installation.  Live connections will apparently become available area by area.
So it looks as though many of us in Brentor will soon be enjoying 30mbs superfast broadband.

The planning for this project has been going on for some time.  A broadband briefing meeting for local parishes was held at Mary Tavy Village Hall on 12th November 2015. This was hosted by the Connecting Devon & Somerset programme. It was reported that the government-funded programme to provide microwave-based superfast broadband in the areas of Exmoor and Dartmoor not being provided with fibre-based services is making good progress. The Worcester-based company Airband Community Internet Ltd has been awarded the contract to deliver this service.  It will provide a 30mbs Superfast broadband service to the areas of Dartmoor National Park not served by the BT fibre optic cable network, including Brentor. The company has been contracted to provide the service to a minimum of 86% of the homes and business in these areas.
In late February 2016 the Editor spoke to an Airband engineer about the details of our service in Brentor.  High capacity microwave transmitters around the edge of Dartmoor will feed encrypted Superfast broadband signals, via a relay of transmitters starting in Tavistock, to several relay microwave transmitters located around Brentor. These will send the data for our homes to small microwave receiver/transmitter units sited on our individual houses.
We were told at the meeting on 12th November 2015 that the system will guarantee reliable unlimited superfast broadband connections with no slowing down at peak times. Quite different to our current service!  We were also told that the service would be no more expensive than that provided through cable and that users could also have their telephone provided via the Airband system.  There will be a one-off connection charge (about £100-£150) for installation of the receiver/transmitter on our properties.  The actual broadband suppliers who bill users (ISPs) will be the same as for cable, such as Virgin Media, Talk Talk etc. Airband itself could also be a provider.
The caveat is that, to receive the service, the microwave receiver/transmitters on individual homes will need to have direct line of sight to the relay transmitters, with nothing (such as hills, buildings or even trees) in between. This may be difficult to achieve in practice to all properties in Brentor. 
During last summer Airband engineers surveyed, in house by house detail, the areas to be served, including Brentor. We were told at the 12th November meeting that by 20th November we should be able to find out which houses will be able to receive the service by visiting the Airband website. In fact this did not happen and according to the Airband engineer there will now be no map published showing reception detail at individual house level.

So far there has been only one planning application for a relay transmitter in Brentor parish, at Henscott Farm near Lydford, at the side of Gibbett Hill NE of Brentor (Dartmoor National Park planning application number 0034/16, which can be viewed on the DNP planning website).  There is another nearby application for a transmitter at Cox Tor Farm.  However, where installations are on existing buildings, Dartmoor National Park Authority has deemed that no planning permission will be necessary.  The Editor has been told that there will definitely be a relay transmitter at Bearwood Farm (West of Brentor village) and others sites are being investigated including South Brentor Farm, the Gliding Club and on the top of Christchurch tower.

It was reported at the meeting on 12th November 2015 that the Superfast Broadband service for Brentor will be up and running by the middle of 2016.

When the Editor spoke to Matt Barrow at Connecting Devon and Somerset on 27th November 2015 he was told that if some houses in Brentor could not be provided with superfast broadband due to their location, Airband has also been tasked with providing a minimum of 12Mbs using other methods, such as satellite or radio technology.

IMPORTANT:  Airband reports that Brentor residents have shown the highest level of interest in the proposed high speed broadband service. THE MORE PEOPLE WHO REGISTER, THE MORE CHANCE THERE IS THAT WE WILL GET A SERVICE FOR EVERYONE IN THE VILLAGE.  If you wish to register your interest in receiving Superfast broadband via Airband you should register interest on the Airband website at AS SOON AS POSSIBLE.
For more information and dates of information sessions in other parishes you can contact Matt Barrow, Stakeholder Engagement Officer, Connecting Devon & Somerset at 01392 382221. You can visit the Connecting Devon and Somerset website by clicking here.

You can still check your broadband speed by clicking here. (Just click the button marked ‘Start Speed Test’ below the two dials).


The following information has been received from Dartmoor National Park Authority:-
You may be aware that British Telecommunications (BT) are proposing to remove 38 public payphones from across Dartmoor.    Further information, including a map showing where they are located, can be seen on Dartmoor National Park website.
Before removing certain payphones BT are required to notify the local authority, on Dartmoor this is the Dartmoor National Park Authority.  The notification period provides an opportunity for DNP to consult with local residents and organisations and consider if the removal of the service is unreasonable, when taking into account the following:
·         does the payphone serve a social need, particularly in areas where people are less likely to have their own phone
·         is the payphone well used
·         is there any mobile phone coverage
·         is it likely to be needed for emergencies
If it can be shown that the removal of a payphone is unreasonable, then the National Park planners may ‘veto’ the removal of a pay phone so that it is retained for public benefit.
If you have any comments or wish to object to the removal of a particular payphone please email before 31 October, making sure you include any evidence as to why it is still needed and should be retained.  There will be a further opportunity to comment in November when DNP will publish their draft recommendations before they are submitted to BT at the end of December 2016.

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